This form (the “Agreement”) sets forth the agreement between you (the client) and Lotus Showroom (the “Supplier”) (collectively referred to as the “Parties”) with respect to the terms and conditions upon which clothing, shoes, accessories, and/or any other products (the “Wardrobe”) are rented to you by the Supplier (the “Rental”). By confirming a Rental, whether invoiced by the Supplier (a “Direct Rental”) or through a third-party platform, including but not limited to Pickle and Louvelle (an “App Rental”), you agree to these terms and conditions all the same. App Rentals may further be subject to any applicable terms and conditions that the third-party platform may require.

Order Details & Billing. Every Rental is subject to an “Order Form” which lists the Wardrobe to be rented, the dates for which the Wardrobe will be out of Supplier’s possession, beginning with the Start Date and ending with the Return Date (the “Rental Period”), and the cost of the rental (the “Order Fee”) plus any applicable fees and charges pursuant to the terms of this Agreement (the “Additional Fees”), including but not limited to Delivery Fees, Cleaning Fees, Repair Fees, Replacement Fees, and Late Fees (each described herein). The Order Fee and Additional Fees are collectively referred to as the “Fees.” In the event the entirety of any Fees due under this Agreement are not charged by the third-party platform for an App Rental, Client agrees to pay Supplier immediately upon request.

Client acknowledges that by submitting an Order Form it has reviewed the details of the Rental and that it is accurate. Payment of the Order Fee is due prior to the start of the Rental Period. Once any part of the Fees are paid or any part of the Wardrobe is removed by Client from Supplier’s showroom, whichever is earlier, the rental transaction is final and there will be no refunds, including any refunds for cancellation. Additional Fees described within this agreement that are applicable to the Rental shall be due immediately upon invoice or request by Supplier.

Pick-up/Drop-off. Client is responsible for all costs, including any taxes, levies, tariffs, and other fees assessed, for the transportation of the Wardrobe, including obtaining items from Supplier and returning them to Supplier. If Client elects to have Supplier arrange and pay for transportation, which Supplier is not obligated to accommodate, Client understands that Supplier will charge a fee for doing so at a reasonable amount determined in its sole discretion, which Client agrees to pay (a “Delivery Fee”). Wardrobe is the responsibility of Client during the Rental Period, including transportation to and from Supplier, whether arranged by Supplier or not.

Condition. Client acknowledges it has inspected the Wardrobe and deems it to be in satisfactory condition at the start of Rental Period. Any damages or defects not disclosed by Supplier must be reported by Client upon receipt of Wardrobe.

Loss and Damage. Client shall be solely responsible for any loss or damage to the Wardrobe while it is in Client’s possession as well as any liability or other cost that may arise in connection with the Rental, whether it is due to Client’s negligence or willful misconduct or not. In the event loss or damage to Wardrobe occurs, Client shall immediately pay to Supplier the replacement value listed in the Order Form (a “Replacement Fee”), or, if Wardrobe can be restored by repair to its pre-loss condition, as determined by Supplier, the cost to repair the Wardrobe (a “Repair Fee”), in either case such fee being inclusive of any substantiated loss of use.

Returns. Wardrobe must be returned by Client to Supplier dry cleaned and unaltered, free of any stains, body odor, or any such signs of deterioration from the state of the items prior to the start of the Rental Period (referred to as “Damages”). If Wardrobe is returned without being dry cleaned or with Damages, Client agrees to pay cleaning fees to Supplier upon return of Wardrobe, generally at a cost of $25 for standard dry cleaning however determined by Supplier on a case-by-case basis and assessed in its sole discretion (“Cleaning Fees”). Alterations are strictly prohibited. Any alterations to the Wardrobe (including but not limited to applied adhesives, stitching, tailoring, dyeing, and cutting) found by Supplier will be subject to Repair Fees.

Late Fees. Wardrobe returned to Supplier after the Return Date of the Rental Period shall be subject to “Late Fees” as described herein. For the first five days, Late Fees are equal to a pro-rata amount of the Rental Price listed on the Order Form. Starting with the sixth day after the Return Date, Late Fees are doubled until the Wardrobe is returned. The maximum amount of Late Fees is equal to the Replacement Value for any un-returned Wardrobe plus any loss of use of such Wardrobe.

Security deposit. For Direct Rentals, Supplier has the right, which shall be exercised at its sole discretion, to charge a security deposit, at the amount listed above in the Order Form (the “Security Deposit”). The Security Deposit will be used only for the payment of any Additional Fees deemed necessary pursuant to the terms of this Agreement. Any amount of the Security Deposit not used for Additional Fees will be returned promptly upon the return of Wardrobe.

Sublease. Client shall not transfer or sublease the Wardrobe to anyone without prior authorization from Supplier, which Supplier may deny in its sole discretion. Client agrees to retain the Wardrobe in its exclusive possession and under its direct control and supervision.

Credit card authorization. For all Direct Rentals, Client agrees to complete a credit card authorization form and authorizes Supplier to charge the provided credit card for payment of Fees due pursuant to the terms of this Agreement, including the Order Fee and all Additional Fees. Client acknowledges and agrees that if it does not promptly fulfill invoices billed by Supplier by any other means, the credit card may be charged for payment, and that such charges may include a 3% credit card surcharge.

Trademarks. Wardrobe may contain the marks, including names and logos, of third parties. Supplier has not obtained consent to use these marks, including where they are protected by federal trademark and/or copyright law. Accordingly, Client shall be responsible for obtaining all necessary consents if any are necessary for Client’s use of Wardrobe.

Warranty. Supplier does not make any express or implied representation, warranty, guaranty or assurance of any kind or nature, written or oral, relating to the products, including any representation, warranty, guaranty or assurance of or as to merchantability, functionality, performance or fitness for a particular purpose, or any representation, warranty, guaranty or assurance arising from course of dealing, course of performance, usage or trade practice, and hereby expressly disclaims all such other representations, warranties, guaranties and/or assurances.

Liability. Supplier assumes no liability whatsoever for any: (a) harm to persons or property resulting from any cause other than Supplier’s gross negligence or willful misconduct, (b) damage to, or loss relating to Client’s business resulting from any cause whatsoever, or (c) lost profits, or other special, incidental, consequential, indirect or punitive damages arising out of this Agreement, whether such liability is asserted on the basis of contract, tort, or otherwise. Client acknowledges that Supplier has set its prices and entered into this Agreement in reliance on the disclaimer and limitation of liability and the disclaimers of warranties and damages set forth herein, and that the same form an essential basis of the bargain between the parties to this Agreement. As a result, except for liability arising from Supplier’s gross negligence or willful misconduct, the maximum liability of Supplier to Client arising out of or in connection with this Agreement shall be limited to the total amount paid by Client to Supplier hereunder.

Arbitration. Any dispute relating to this Agreement shall be settled pursuant to binding arbitration under the rules of Judicial Arbitration and Mediation Services (“JAMS”) before a single arbitrator in California. The prevailing party in any such action shall be entitled to collect reasonable outside attorneys’ fees and costs.

Survival. The parties to this Agreement agree that the disclaimer and limitation of liability and the disclaimers of warranties and damages set forth herein, as well as the arbitration and remedies clauses, shall survive any termination of this Agreement and remain in effect indefinitely thereafter.

Independent Parties. Nothing in this Agreement is intended or should be construed to create a partnership, joint venture or employer-employee relationship between the Parties (or any of their employees or agents), and neither party is the agent of the other. Each party is independent to the other and will have no right, authority or power to create any obligation or responsibility, express or implied, on behalf or in the name of the other party.

Completion. This Agreement contains the full and complete understanding between the parties and supersedes all prior agreements and understandings pertaining hereto and cannot be modified except by a writing signed by the parties. This Agreement may be signed in counterparts and transmitted via electronic means, and such counterparts (including digital copies thereof) taken together will constitute an original binding agreement. This Agreement will be construed and enforced in accordance with the laws of the State of California governing contracts to be wholly performed in California.

Shipping

For purchases of clothing, accessories, and footwear, please allow 5-7 business days for your order to be processed upon payment.

Shipping times and rates vary depending on factors such as package value, size, weight, destination, and carrier rates. Shipping timelines are estimates and may be affected by carrier delays, weather, or other circumstances beyond our control. We are not responsible for delays caused by the carrier or customs authorities. In the event of a lost or damaged shipment, please contact the carrier directly using the tracking information provided in your order confirmation. We are not liable for items lost or damaged in transit.

You are responsible for any customs, duties, and tariffs that may be applicable for order delivery.

For any shipping questions or concerns, please send an email to hello@lotusshowroomla.com

Refunds

All sales are final. We do not accept returns, refunds, or exchanges for any reason, including but not limited to for sizing, change of mind, or items not meeting personal expectations. By completing a purchase, you acknowledge and agree to this policy.

If you receive items that are incorrect from the order you placed or, in the event you purchased an item sold as “brand new” that arrives with defects, please contact us at hello@lotusshowroomla.com within three (3) days of delivery including your order number, date of purchase, and photographs of the item received. We reserve the right to determine, in our sole discretion, whether a refund or replacement is warranted.

Items marketed as pre-owned are sold “as is.” Item condition should be reviewed carefully before purchase. We make no representations or guarantees to the condition of pre-owned items. “Vintage” products may have materials subject to natural deterioration or other wear-related changes over time. We are not responsible for any condition changes or damage that occur after purchase.

This Privacy Policy describes how Lotus Showroom (“we”) collect, use, and protect the personal information you provide when using our website and purchasing from us. By using our site, you agree to the practices described in this policy.

When you make a purchase or create an account, we collect personal information you provide directly, including your name, billing address, shipping address, email address, and phone number. When you browse our site, we also automatically receive your device's IP address and certain information about your device including information about your web browser, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

When you provide personal information to complete a transaction, verify a payment, place an order, or arrange a delivery, we infer your consent to collect and use that information for that specific purpose only. If we need your personal information for a secondary purpose, such as marketing, we will either ask for your express consent or give you the opportunity to opt out. You may withdraw your consent at any time by emailing hello@lotusshowroomla.com.

We may disclose your personal information if required to do so by law, or if you violate our Terms of Service below.

Payments are processed by Stripe and any payment information provided by you is securely stored through its data infrastructure. For more details please visit Stripe’s privacy policy.

Third-party service providers we work with will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us. Certain providers — such as payment gateways — have their own privacy policies governing how they handle your information. We recommend reviewing those policies before completing a transaction.

Please be aware that some providers may be located in jurisdictions different from your own, which means your personal information may be subject to the laws of those jurisdictions once a transaction is processed.

Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies. We are not responsible for the privacy practices of other websites and encourage you to review their policies directly.

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have provided consent for any minor dependents to use this site.

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting. If material changes are made, we will note the update on this page. In the event of a merger or acquisition, your information may be transferred to the new owners to allow us to continue serving you.

To access, correct, or delete your personal information, or to submit a privacy-related inquiry, contact us at hello@lotusshowroomla.com.

Use of this website operated by Lotus Showroom ("we," "us," "our"), together with all products and services we may offer from time to time via this website and/or our social media channels and digital platforms, or otherwise through your interactions with us (the website, products, services, and social media pages, collectively, the "Services") are subject to the terms and conditions stated herein, including without limitation any supplemental or additional terms referenced or linked herein (collectively, the "Terms and Conditions"). By using the Services, you agree to these Terms and Conditions, and you certify that you are of the age of majority and are able and competent to enter into and comply with these Terms and Conditions.

We reserve the right to refuse service and/or prohibit or terminate access to the Services, in whole or in part, for any or no reason, at any time in our sole discretion, with or without notice to you. Your breach of these Terms and Conditions may result in cancellation of your orders, among other consequences.

BY USING THE SERVICES, YOU AGREE TO ARBITRATE DISPUTES AGAINST LOTUS SHOWROOM IN YOUR INDIVIDUAL CAPACITY IN ACCORDANCE WITH THE ARBITRATION SECTION BELOW AND YOU ARE WAIVING YOUR RIGHT TO ACT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Modifications Lotus Showroom reserves the right, at any time and without notice, to add to, change, update, or modify these Terms and Conditions by posting such changes on the Services. Any such change will be effective immediately upon posting. We encourage you to review these Terms and Conditions periodically.

Your Privacy To understand how we collect, use, and safeguard information you provide via the Services, please review the Lotus Showroom Privacy Policy above.

Your Account If you create an account on the Services, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Lotus Showroom reserves the right to terminate your account or restrict access to the Services for any reason, including extended inactivity, without prior notice.

Product Descriptions Lotus Showroom endeavors to accurately describe and display products on the Services. However, items may occasionally be mispriced, inaccurately described, or unavailable. Sizing, weight, and similar descriptions are approximate. Display colors may vary depending on your device settings. Lotus Showroom does not guarantee the accuracy, completeness, or currency of any product information and reserves the right to correct errors or omissions at any time without prior notice.

Authentication Disclaimer Lotus Showroom employs trained staff who use industry-standard methods to assess the authenticity of items sold through the Services. While we take reasonable measures to verify each item prior to sale, our authentication process is not infallible and does not constitute a guarantee of manufacturer origin, retail authenticity, or freedom from all defects. Pre-owned items are sold in the condition described and may exhibit signs of prior use or wear. By completing a purchase, you acknowledge that you have reviewed the applicable product listing, including any noted condition, and agree that the item meets your requirements.

ALL SALES ARE FINAL.‍ ‍

Pricing and Payment Prices for all goods are as quoted on the Services at the time of purchase, are displayed in U.S. dollars, and are subject to change without notice. Prices do not include applicable taxes (including sales, value-added, and importation taxes) or delivery costs, both of which you agree to pay upon ordering.

Order Acceptance All orders are subject to acceptance by Lotus Showroom and item availability. Acknowledgment of your order means we received your request; it does not confirm acceptance, shipment, or price. Lotus Showroom reserves the right to refuse or cancel any order for any reason, including without limitation: invalid or incomplete payment or shipping information; quantity limitations; inaccuracies in product or pricing information; use of automated software to place orders; violation of these Terms and Conditions; or actual or suspected fraud or abuse.

Payment Disputes and Chargebacks In the event of a payment dispute, you agree to contact Lotus Showroom directly at hello@lotusshowroomla.com before initiating any chargeback, dispute, or reversal with your financial institution or card issuer. All sales are final, and chargebacks filed for items that were accurately described, authenticated, and delivered as ordered will be contested by Lotus Showroom. You may be held responsible for costs, fees, or losses incurred by Lotus Showroom in successfully contesting an unwarranted or fraudulent chargeback.

Risk of Loss All purchases are made pursuant to a shipment contract. Risk of loss and title pass to you upon delivery to the shipping carrier. You are responsible for filing claims directly with the applicable carrier for damaged or lost shipments.

Return and Exchange Policy All products are non-returnable and sold as a final sale. Lotus Showroom does not accept returns, exchanges, or size swaps for any reason, except in cases where Lotus Showroom has made a documented fulfillment error. If you believe you received an incorrect item, contact hello@lotusshowroomla.com within three (3) days of delivery with your order number, date of purchase, and supporting photographs. Lotus Showroom reserves the right to determine, in its sole discretion, whether a return is warranted.

License for Personal Use Subject to these Terms and Conditions, you are granted a personal, non-exclusive, revocable, non-transferable license to use the Services and view the content and materials available thereon ("Materials") for personal, non-commercial purposes only. All rights, title, and interest in and to the Services and Materials remain exclusively with Lotus Showroom and its licensors.

Restrictions on Use You agree not to: copy, reproduce, distribute, or commercially exploit the Services or any Materials; frame or misrepresent the source of the Services; use automated devices, bots, or scraping tools to access or place orders; take any action that imposes an unreasonable load on the Services; violate any applicable law; or use the Services for any unlawful or abusive purpose, including distribution of malicious code.

Proprietary Materials All Services and Materials are owned exclusively by Lotus Showroom or its licensors, who reserve all rights therein. All content is protected by U.S. and international copyright and intellectual property laws. All trademarks, service marks, trade names, and logos are proprietary to Lotus Showroom or respective third parties and may not be used without prior written authorization.

Disclaimers THE SERVICES AND ALL MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, OR TITLE; ANY WARRANTY REGARDING AVAILABILITY, ACCURACY, RELIABILITY, OR PERFORMANCE; OR ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE. LOTUS SHOWROOM DOES NOT REPRESENT OR WARRANT THAT MATERIALS ARE ACCURATE, COMPLETE, RELIABLE, OR CURRENT. Limitations of Liability TO THE EXTENT PERMITTED BY APPLICABLE LAW, LOTUS SHOWROOM AND ITS PARTNERS, PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICES OR ANY MATERIALS, EVEN IF PREVIOUSLY ADVISED OF SUCH DAMAGES. LOTUS SHOWROOM'S AGGREGATE LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNTS YOU PAID TO US; PROVIDED THAT THIS LIMITATION SHALL NOT APPLY TO LIABILITY ARISING FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

Indemnification To the extent permitted by applicable law, you agree to indemnify and hold Lotus Showroom, its partners, licensors, affiliates, officers, directors, employees, agents, and contractors harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your violation of these Terms and Conditions; (c) any content submitted by you; or (d) your violation of any third-party rights. '

Third-Party Links The Services may contain links to third-party websites or services not maintained by Lotus Showroom. Lotus Showroom has no responsibility for such third-party content and is not liable for any damages arising from your access to or use of third-party resources. Review all applicable terms and privacy policies before engaging with third-party sites.

Submissions We do not accept unsolicited ideas, inventions, or product suggestions. Any content submitted by you through the Services, email, or other means is non-confidential and non-proprietary, except to the extent it constitutes personal information subject to our Privacy Policy.

Equitable Relief You acknowledge that your actual or threatened breach of these Terms and Conditions would cause irreparable harm to Lotus Showroom for which monetary damages would be inadequate, entitling Lotus Showroom to immediate injunctive and equitable relief without any requirement to post bond.

Governing Law; Venue These Terms and Conditions are governed by the laws of the State of California, United States of America. Legal actions not subject to arbitration must be filed exclusively in the state or federal courts located in Los Angeles County, California, and you waive any objection to such venue.

Pre-Arbitration Dispute Resolution Any dispute between you and Lotus Showroom (a "Dispute") shall first be subject to a good-faith resolution process. The party asserting the Dispute must send written notice to the other by email with delivery confirmation. Lotus Showroom's notice address is hello@lotusshowroomla.com. The notice must describe the Dispute and the relief sought. The parties shall work in good faith to resolve the Dispute for thirty (30) days after receipt of notice, or such longer period as mutually agreed. If unresolved, either party may proceed to arbitration.

Arbitration Unresolved Disputes shall be resolved by binding arbitration conducted in Los Angeles, California (or by video conference at the claimant's election), governed by the National Arbitration and Mediation ("NAM") Comprehensive Dispute Resolution Rules and Procedures. This arbitration agreement covers all claims arising out of or related to these Terms and Conditions, whether in contract, tort, statute, or otherwise. YOU AND LOTUS SHOWROOM EACH WAIVE THE RIGHT TO A TRIAL BY JURY OR PARTICIPATION IN A CLASS ACTION.

No Class Actions TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND LOTUS SHOWROOM AGREE THAT CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR AWARD CLASS-WIDE RELIEF.

Miscellaneous You represent that you are not located in a country subject to U.S. Government embargo and are not on any U.S. Government restricted party list. Lotus Showroom reserves the right to monitor all use of the Services and take legal action against unauthorized or illegal use. If any section of these Terms is found unenforceable, the remaining sections will remain in full force. You may not assign these Terms or any rights hereunder. These Terms constitute the entire agreement between you and Lotus Showroom regarding the subject matter hereof.